ASSET MANAGEMENT & OWNER ADVISORY SERVICES

Renata Hospitality offers comprehensive coverage in all areas of operations. Expert financial, facilities and management professionals are available to assist with your operations, budgets, revitalization or new construction projects.

       Fees: Starting at $125 USD per hour                         

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BRAND COMPLIANCE AUDITS

Brand compliance audits ensure continuity in operations and standards across locations

 

Fees: Starting at $150 USD per individual site audit

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RESIDENT & GUEST EXPERIENCE AUDITS

Narrative-rich hospitality and residential operations evaluations with focus on outcomes, emotional connections, loyalty and subjective feedback.

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Fees: Starting at $250 USD per individual site audit

$75 USD per individual team member audit  

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SALES & MARKETING AUDITS

Assess the quality of telephone and on-site activities that have a clear and direct impact on revenue.

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Fees: Starting at $35 USD per individual site call     

 

WELFARE & SAFETY

Verify key areas where welfare and safety are concerns.

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Fees: Starting at $250 USD per individual site audit

 

SITE INSPECTIONS

Site inspections utilize a checklist of compliance measurements (mostly physical items, cleanliness and condition) in either an announced or unannounced inspection. Management debriefs and walk-through's available.

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Fees: Starting at $250 USD per individual site audit

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COMPETITOR SHOPS

Brand audit or narrative-rich evaluation of competitive set.

 

Fees: Starting at $35 USD per individual site call     

$250 USD per individual site shop

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CULTURAL BRAND DEVELOPMENT

Develop internal brand materials, service models and all intangible criteria that makes your brand live and breathe.

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Fees: Dependent on time and scope                        

 

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HOSPITALITY TRAINING / LEADERSHIP FACILITATION

Facilitated training customized to the client's brand. Onsite leadership and line-level training available. Renata Hospitality offers world class packaged training on hospitality basics, service recovery and storytelling.

 

Fees: Courses may be purchased by module or as  

a complete package. Course lengths range   

from a few hours to multi-day engagements  

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STANDARDS DEVELOPMENT

Create brand standards/brand playbook for brands that do not currently have any, or for brands that need more focus.

 

Fees: Dependent on time and scope                        

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CUSTOMER & RESIDENT SATISFACTION STUDIES

Insightful customer and resident satisfaction research provides a road-map to improved performance and allows you to set standards for products or service. We create satisfaction monitoring survey systems that track performance on the critical expectations of your customers and residents. By examining trends over time, we pinpoint specific actions that will drive loyalty to your brand and lead to increased profitability. When used in conjunction with "Resident & Guest Experience Audits", we can perform correlative analysis and adjust training and development strategies to drive direct impact.

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Fees: Dependent on time and scope